It’s not their money, it’s the passengers’ money.” Air Transat won’t say how many customers are affected, only that it will take months to refunds thousands of cancelled airfares. Transat says customers who don't submit their request by this time will not get a refund. Refunds, Reimbursement, and Compensation: Air Transat, Non-internal EU flights between 1,500 - 3,500 km. Air Transat. In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations. Additionally, for any Air Transat flight cancellation less than 14 days before the flight, passengers may also be eligible for Air Transat flight cancellation compensation, up to £510 per person . Even though Air Transat is not a European airline, they always comply with European laws every time they depart from a European airport. Date: Jun 23 2020 Source: The Canadian Press Share . AirHelp can quickly confirm what you're owed — and make claiming it off Air Transat simple! Earlier this week, executives from Air Canada, WestJet and Air Transat were questioned about these refund refusals by parliamentarians during a House of Commons health committee meeting. The Air Transat rights to change 24 hours cancellation any time. Lukacs said Air Canada’s refusal to offer refunds amounts to systematic fraud. For cancellations outside of 24 hours, refundability will depend on the fare type you purchased. Access from your Country was disabled by the administrator. We received news at 7:20 am that Transat Holidays and Air Transat will permit us to request refunds for those with future travel credits. While this is done at no extra charge to you (and in some cases, the airline may also provide hotel and airport transfer vouchers), travelers typically do not receive any type of monetary refund in this situation. But in addition, if your flight was canceled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to US$700 per person in compensation. Facebook Twitter Linked In. Transat says if you originally booked with a travel agency or third party, contact them so they can submit a request on your behalf. You can access the Air Transat refund page here. How Much Air Transat Flight Compensation? In other cases they are hiding the ability to get a refund, hoping customers won’t know their rights, or making the effort to get a refund hard enough that customers won’t bother ; They’re also just not honoring their legal obligations even when asked; Or taking refund requests, but just not processing those requests. We strongly recommend that children carry a consent letter if they are travelling abroad … “We wanted a refund of money that we paid for these flights,” says Burke, who notes instead of cash, Air Transat gave her group travel vouchers. Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Air Transat can't offer an acceptable replacement. See details on our refund web … Air Canada, WestJet, Transat tackle MPs’ refund questions. We make claiming compensation for Air Transat flight delays as easy as possible. Air Travel - Air Transat refund? Air Transat Refunds Rather than return your money, the first fallback plan of an airline is to find another way to get you to your destination as quickly as possible. Refund requests must be submitted using Transat’s online form by August 26, 2021. Refund requests must be submitted using Transat's online form by Aug. 26, 2021. Don’t miss out on up to £510 per person. Air Transat: No Refunds - See 11,173 traveler reviews, 965 candid photos, and great deals for Air Transat, at Tripadvisor. This law, known as EC 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. Air Transat announced that it has reached an agreement with the Government of Canada and will begin ...[+] giving COVID-19 refunds. It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to £510 (€600) per person in Air Transat compensation, in addition to your right to a refund or reimbursement. That means passengers flying out of a European airport with Air Transat are protected by EC 261, one of the world's most comprehensive air passenger rights laws. Travel Agent June 14, 2020. Here is the refund process for Air Transat tickets not used during the COVID-19 pandemic. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. lethbridgeherald.com/business/2021/04/29/how-to-apply-for-a-refund-from-transat-for-a-cancelled-or-changed-flight/, Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36. Yes. If the airline has cancelled your flight and you’re due a refund, the next thing you need to do is make a good faith effort to contact the airline and request it. Air Transat passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. WHAT IF I BOOKED WITH A TRAVEL AGENCY OR THIRD PARTY? Various publications last week printed a story that suggested Transat was seeking financial help from Ottawa so it could issue refunds to customers who had flights cancelled due to COVID-19. The specific time limits are included in our flight cancellation compensation guide. The airline is owned and operated by Transat A.T. Inc. By using airhelp.com, you agree to our cookie policy. “Air Transat is simply trying to steal the public’s money and try to use it as an interest-free loan for its operations and it’s wrong. Unfortunately, the same protections don't apply for flights going the other way. - Hi Air Transat cancelled our flight on JUly 23rd and sent us an email that they were giving us a credit to be used within the next two years. That's in addition to their rights to a flight refund. They must also offer accommodation and replacement flights if necessary. I realize Covid-19 is an extreme situation but it is extreme for family as well. “Air Transat must refund all passengers whose flights were cancelled, regardless of their point of departure or the reason for the cancellation,” Lukacs said, citing a 2004 decision from the agency concerning Transat as well as the carrier’s own contract of carriage. Transat says customers who don’t submit their request by this time will not get a refund. Claiming Compensation From Air Transat Claiming your compensation is easy and low cost with refund.me. For these flights, you'll need to check what other air passenger rights apply. Air Transat won’t say how many customers are affected, only that it will take months to refunds thousands of cancelled airfares. Toronto Star via Getty Images. Find out if you're owed up to £510 in compensation. Inquiries regarding ticket refunds should be made at 1-866-847-1112 (from Canada) and 1-866-255-4871 (from the US). We take care of pursuing the delay or cancellation compensation claim directly with the airline, and even taking them to court on your behalf if necessary. But more than that, if Air Transat is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. AirHelp makes it simple to check what you’re owed with our free compensation calculator. Refund requests must be submitted using Transat's online form by August 26, 2021. As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. Not Verified | Very disappointed to learn after Air Transat cancelled our flight no refund would be issued - only a credit. Transat says customers who don’t submit their request by this time will not get a refund… We work on a “No Win, No Fee” principle, you have nothing to lose! Table shows values in € as specified in EC 261. You can usually claim for flights from as far back as 3 years ago. So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Air Transat flight delay compensation. In the USA - the agency responsible for the airline industry had the backs of every American when the airlines attempted to do the same. Now, it is Transat’s turn to get bailed out by the government to the tune of C$700M, of which half is used to refund passengers whose flights the airline canceled, but has refused to provide refunds, exactly how Air Canada was acting dealing with the government (no bailout = no refunds). In some cases, such as when your delay turns into a cancellation, you may also request a refund of your ticket — especially if the replacement flight no longer suits your travel goals. Following the announcement of the agreement between the Federal Government and Air Transat, it is now possible to get a refund for an unused Air Transat ticket because of the COVID-19 pandemic. Air Transat is the third-largest Canadian airline, based in Montreal, Quebec, operating scheduled and charter flights, serving 60 destinations in 25 countries. “It’s not a question of financial difficulty. That's because of an EU law which allows passengers to claim flight cancellation or Air Transat delay compensation. With any Air Transat flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. We are prioritizing the highest dollar value and working our way down. If you cancel your booking within 24 hours of purchase, we will refund the value of your ticket or simply cancel the payment transaction. CHILDREN. Delayed or canceled flight with Air Transat? Flight Compensation and Air Passenger Rights. The Montreal-based airline is not the only company facing complaints about refunds. Copyright © 1999 – 2019 All rights reserved. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight. Transat says customers who don't submit their request by this time will not get a refund… Our free Compensation Calculator, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. Transat officials say their position hasn't changed on vouchers versus refunds, despite published reports last Friday. If your flight or package was cancelled by Transat due to COVID-19 and your departure was scheduled for February 1, 2020, or later, you are eligible for a refund. This gives passengers the right to claim flight delay compensation, Air Transat cancellation compensation, or overbooking compensation if Air Transat is responsible for the issue. All the details are included in our guide to flight delay compensation. Please note that all individuals that purchased their ticket from a travel agency must seek reimbursement directly from that agency or agent. Claim up to £510 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years. Airlines like Air Transat also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. Additionally, for any Air Transat flight cancellation less than 14 days before the flight, passengers may also be eligible for Air Transat flight cancellation compensation, up to £510 per person. That's unless there were some kind of extraordinary circumstances which gave Air Transat no choice but to cancel the flight. At this time, we are still in the process of requesting refunds for Air Canada Vacations and Air Canada tickets. Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Air Transat can't offer an acceptable replacement. Air Transat will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your Air Transat flight. Air Transat shall make refunds in the currency with which the fare was purchased. It says their travel credit will remain on file and will be available when making a new booking. Any Air Transat flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays. Cancellation any time as specified in EC 261 if the departure airport is outside the EU are covered. For family as well on a “ No Win, No Fee ” principle, you have to! 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