If you booked a train or coach to travel between 23 and 27 December 2020 If you booked your journey when the rules said you could travel at Christmas, you should get a refund. Report inappropriate content . They said they would issue a full refund, but now 4 months later still nothing. Search for your new trip; note that the new trip must meet the criteria mentioned in the email for the voucher to be valid. 8,162 posts. Informations en français. In order to be able to pay out your refunds faster, we have decided to move resources from answering updates on refund requests over the phone to preparing and paying out refunds to customers.Therefore, you will not be able to speak to an agent to inquire about a refund in progress. Do not use this company. How do I find my order number and booking number? How will you keep me informed about updates? How will you keep me informed about updates? Why do I have to contact the airline for a refund? Join the 25 people who’ve already contributed. I am waiting for a refund - how long is the waiting time? When logged in you will see your bookings and refund status. And this is not taking into account the hassle you are likely to endure trying to get GTG to refund. If you used credit card , refund should be within 7 days.guess what? My nanny wasn't able to come because of covid and I wasn't able to get in touch with anyone to either cancel or change my flight. The thing is no third party can give hou an exact time for refunding you. After seven weeks of being passed back and forth, SAS has told Colin it will refund via Gotogate, but Gotogate will not issue a refund … Re: Gotogate is a scam . El idioma de esta página es por el momento solamente inglés. (Low-cost carrier booking). They will deduct their fees and pass this onto you. The result boils down to Gotogate being able to refund whatever they care to decide to refund. Answer 21 of 23: Hello, I unfortunately booked flights with gotogate back in march. Gotogate want to charge me a handling fee to refund a flight that I never cancelled (Norwegian air cancelled the flight due to covid). If you have booked a flight with a low-cost carrier like Ryanair, Wizzair or Easyjet we can't access your booking or answer any questions regarding your booking because they use a separate booking system that we have no access to. However, you can always check the status of your refund by looking into "My Bookings". To get a refund, you need to have booked your journey on or after 24 November 2020 - and before the rules changed on 19 December 2020. Search, compare and book your next trip with us! Informationen in deutscher. Read our community guidelines. Can you help me claim a refund from the airline I was going to fly with? can somebody tell me whtether gotogate refunds all the amount of flight ticket (including fees for booking with other than Visa Debit) in case of flight cancellation? Can you help me claim a refund from the airline I was going to fly with? i got full refund from GotoGate due to Covid 19. Information about our Assisted Handling Fee. We would NEVER call you to ask for your card or banking details. Get notified by e-mail when a reply is posted. Tietoa suomeksi. They are slow and unreachable indeed, but not a scam (I thought they are a scam before too) Reply. Warning! What about the travel bans to the EU, USA and other places? How do I find my order number and booking number? Because of the current situation caused by Covid-19, and because everyone in the industry is experiencing a high volume of incoming requests, … 2 reviews. Do I have to rebook all passengers in my booking or can I rebook only one passenger? with a cancellation the airline should issue full refund. When logged in you will see your bookings and refund status. Can I receive a refund for my open ticket/voucher? Tietoa suomeksi. We planned to visit USA with my wife in april and already had a lot of flighttickets, but covid-19 situation cancelled our plans (and flights). People claiming to work at Etraveli Group have been calling our customers asking them to share their bank and credit card details under the pretext that they need these details to refund the customer. Will additional products like baggage or seating be transferred when I rebook my tickets? Do I need a health certificate to travel? Is Gotogate a reliable website? The airline company cancelled my flights due to COVID-19, and I requested a refund. Do I have to rebook all passengers in my booking or can I rebook only one passenger? Depending on the delays from the airlines the refund process can take between 6-8 weeks and in extraordinary case even longer, after an application has been made to the airline. I called the airline to confirm that I can get a refund under the Covid restrictions and it is confirmed. All forums . El idioma de esta página es por el momento solamente inglés. 10/7/2020. Air Travel forums . Japan Airlines doesn’t address a schedule change like Wood’s in its international conditions of carriage or in the refunds section on its website. Report inappropriate content . For us to be able to pay it out to the customer we then first need the airline to pay it to us. I bought five flight tickets through GoTogate in January. Miksi julkaisemme päivityksemme vain englanniksi, Информация на русском языке. - If you have a case with us (for example if you have sent us an email), you will receive help. Preview. We are unable to specify an exact time frame for the refund as each airline also is under a massive workload, but we will of course do our very best to get your refund to you as soon as possible. For the service offered when claiming a refund cancellations, please contact the airline says I need contact! A voucher Code from you, what should I do now claim refund... 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