Items are delivered in factory packaging. But she told me she's only be available to help me until she clocked out and rushed my purchase. Store managers do nothing Rewards items are continuously billed to you DON'T OPEN A CREDIT CARD!!! I've purchased at least 20+ items in the past year yet they have no customer records or offer very little to help and guide me. I reached out to the manager, who never wrote back. The best combination allowed will be determined automatically for each order at the checkout. I simply got an email saying my "replacement order" is now going to be delivered in early February. I know Pottery Barn is a great company having dealt with them in other cities but be careful when dealing with the Calgary location. Pottery Barn offers trash products for what you pay, I have been waiting 2 months for a replacement chandelier after they sent me a broken product. We have now placed Twitpic in an archived state. Walnut Creek, take some deep breathes and less caffeine. Paul, you made our day. Threshold delivery is available to customers who live outside of the state of Iowa. À tout moment, où que vous soyez, sur tous vos appareils. This store is always top notch decorated and super neat. Want to know which is the closest to your home?Take a look at the handy store locator for more information. When I called to follow up she said to just come in and talk to anyone in the store and show them photos of my room. She took apart all of my boxes and scattered the contents around... not sure why she did that, it wasn't organized and I felt she was making this return harder than it should be. Guh. Mike was too busy tinkering with merchandise, and would not even pause for a moment to address the question. An authorized signature from an adult is required when the driver arrives at your home. So many bad reviews about customer service and apparently they don't care. But then Paul steps in, and with his persistence and fine investigative skills, actually finds it deep within the shelves of the back room. I called PB and was on the line for an hour with them to get the problem resolved. Not nearly as bad as others make it out to be. I spent an entire evening building a new frame for the bed and replacing the cheap hardware, but the structure within the upholstered parts of the bed seems to be even worse material. Dear Twitpic Community - thank you for all the wonderful photos you have taken over the years. Sadly after reading other reviews it appears my experience isn't an isolated case. Know that if you have an issue with furniture, it will be time-intensive and you will have to be vigilant with following through. The employees are always helpful and tend to be very nice, letting me poke around and answering questions should I have any (this is San Luis Obispo after all - people are nice here.). and his response was "No, but you'll love our store so you'll be back" I walked away shaking my head with the customer service quality at this Pottery Barn. Nebraska Furniture Mart. Seriously. ( I tried to be helpful & mentioned earlier, I don't know the name of the section but It's behind the elevator which was 10 steps away from where she was standing). This is a great choice if you’re looking for an economical solution for your living space. No Interest if paid in full 30 days after delivery date when you use your Homemakers/Nebraska Furniture Mart card. Can only be combined with qualified offers in this ad. With prices that tends towards the high-end, Pottery Barn is a popular choice for wedding and baby gift registries. I've already been billed for the item and paid my credit card in full. Virginia Tech's Special Collections has one of the most extensive collections of documents, memorabilia and personal papers from the Apollo … Based on that, I decided to call UTC store because it was where I bought my crib to see if they would adjust the price or maybe give me a gift card or discount for my next purchase. Not nearly as bad as others make it out to be. "ItemImage" : "//homemakersfurniture.scene7.com/is/image/HomemakersFurniture/ASHY92646_IS", We called the number while we were in the store and the phone customer service person was excellent. Email: But then she said that the there was a note stating that they were waiting on a vendor response. Very disappointing for a company the size of PotteryBarn. Customer service is overall pretty good, sans a few dingus employees. But I digress. All of it has been nothing but frustrating from the start. Had I not really liked the fall table settings I would have just left. The cashier was polite. Merchandise reselection or returns are available on merchandise excluding clearance, custom orders, bed products (mattress, box spring, bed pillows, adjustable bases) and delivery charges. We have been PB costumer many years, this is the Last PB purchase. We checked our Ring Camera Security System videos and only one delivery came that day and it was in a very small box so there is no way the other items were delivered as they said they were. Smaller, lighter parcels may be transported via standard ground shipping. If you use one of these and buy something, Slumber Search may make a small amount of money. Years ago I was thrilled when they left Aventura as it is far easier to get your purchases from the store to the car. Wow, that's a long time, but okay... at least they'll replace it. Billing/Finance Office The sales staff was friendly enough however but when I took a closer look at the prices, I knew it was time to bounce. One-stop-fun-shop for everything from party supplies & holidays to crafts & toys. Yes, the furniture might look nice, and store customer service is great (albeit long long waits) but you will never receive your items! Listen to all the others! He was very apologetic about the situation and told me that he will personally go into work 4 hours before they open, at 6am and look for the right ones and ship them to me. Most customers love the look of Pottery Barn's rugs, although a few shoppers have mentioned the price points for their rugs seemed a bit high. Sunday 11am - 6pm, Phone: 1-888-967-SHOP (7467) So tempting. Delivery was easy (this location uses the same delivery company as the neighboring West Elm store and set up/scheduling was simple). Promotional financing time starts at initial purchase date. 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