Pros. " I couldn’t find any difference with other smaller companies, Extremely disappointed with this company.Took out Kitchen Appliances Warranties, trying to book a repair for my broken washing machine and been passed onto various departments for over a week. HomeServe is dedicated to being a customer-focused company supplying repair plans and other services to consumers directly and through over 600 leading municipal, utility and association partners. We are very grateful. Almost 2 million Customers across the UK turn to us when the unexpected happens at … Dynorod spent over 45 mins looking for nothing.3 - saying in the engineer report my pipework is cramped when there is several inches between each pipe and the man from Dyno said the opposite suggest that the engineer didn't want to do the work.So my advice is to everyone is to wipe down all your pipes before homeserve gets there.Anyways now cancelled the contract as the complaints procedure would take me past my cooling off period. Job Un finished left me upset avery time I used my sink kitchen. You can’t say that about many companies! One cleared the blocked drains which were causing a really bad smell and gave advice for preventing this happening again. I have checked and can see there is an open complaint, this has been escalated and the team will be in touch as soon as they can to discuss this with you. That’s more positivity than a climactic pep talk in a kids’ sports film! The other ended up fitting completely new taps on the kitchen sink and outdoors. and very frustrating However top job and service so Thank You Home Serve. Get insured with home emergency cover from HomeServe to protect your boiler, central heating, plumbing & electrics. Good communication, I received a text the night before with a link to click on at 7 the following morning. Indeed, a huge 85% of customers have rated the company ‘Excellent’ or ‘Great’ , showing the level of service you can expect. Staff haven’t been helpful at all and I’m still without being able to simply book a repair! He contacted the office to clarify. No heating no water, constant rubbish about parts because it is a German boiler, Veisman, but speaking to other companies, they tend to keep a stock of parts to prevent this sort of thing happening. | Read 21-40 Reviews out of 1,936 Do you agree with Homeserve Furniture Repairs's TrustScore? He contacted the office to clarify. The performance of Homeserve is well below acceptable standards. In 2018, UK recruitment website Indeed, named Homeserve as the UK's fourth best private sector employer based on millions of employee ratings and reviews. Not impressed. An engineer called 3 times over the next week to try and resolve the problem. 4,404 were here. Excellent. The HomeServe app for Android is designed to let customers get help and use their cover from the convenience of their smartphone. Only the latest review will count in the company's TrustScore. reviews boiler cover from each of the top brands, including British Gas, Domestic & General, Homeserve and Worcester Bosch, to reveal the best. Would highly recommend. Glassdoor I rate HomeServe UK Customer Service as outstanding, and very good value for money. All rights reserved. 338 reviews from HomeServe employees about HomeServe culture, salaries, benefits, work-life balance, management, job security, and more. Two engineers turned up on a Sunday! Thanks for sharing such a great review Henri. Almost 2 million Customers across the UK turn to us when the unexpected happens at … Despite 5 phone calls, 2 e-mails to customer services, promises of replies from their escalation team within 24 hours - no response received from Homeserve as of 28/10/19. Someone came out within 24 hours, was very polite and professional. Based on 634 ratings submitted in the last year. It’s happened again, only this time, they ordered the right part but it was labelled incorrectly. I was told that the bathroom cistern which was leaking is specialist equipment which they don’t cover. Seems to be the same story. Dynorod spent over 45 mins looking for nothing.3 - saying in the engineer report my pipework is cramped when there is several inches between each pipe and the man from Dyno said the opposite suggest that the engineer didn't want to do the work.So my advice is to everyone is to wipe down all your pipes before homeserve gets there.Anyways now cancelled the contract as the complaints procedure would take me past my cooling off period. He didn't know if the failed tap was covered under the policy. Very strange don’t you think !,This is a constant source of heartache, worry stress and concern and my tenants are at their wits end. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. In the Insurance Agency category www.homes erve.com. 4,404 were here. The morning of the visit I got a 4 hour slot and that I was 2nd of the 2 visits.. I have been working at HomeServe UK full-time for more than a year Pros Fantastic employee benefits including discounts at various retailers, salary finance and smart tech. He also said that was a plumber job and I would need to get one in to inspect the system.So got dynro rod out today and they spent 45 mins looking for anything and there is nothing wrong with hot water system it was possibly a "spot of condensation due to the mains water being cold".So back to homeserve and got a narky claims handler that reads out the engineer report that claims that there is a leak, but also that the system is poorly installed (British Gas and Dyno Rod disagree over many years) and access is poor due to pipe work and again all the engineers over the years have never complained before.Also the narky CST said I would need to pay ANOTHER plumber to make a written report to say that there isn't a leak, like I am made of money, they should be sending somebody back to inspect the thing if they want the work.He also complained that after emptying my magnetic trap that the water was rusty due to corrosion and that a plumber would need to put in a inhibitor and yet Dyno said that is a Heating Engineer job.So far unimpressed not got my heating covered with Homeserve, I have already tried to cancel my policy due to this poor level of service and they are desparately trying to talk me out of it.So AVOID at all costs and I am trying to get out of my contract as I am typing this.And now the response from homeserve shows that they don't even read the problem.1 - nothing wrong with the boiler so it shouldn't have been failed.2 - nothing wrong with the hot water tank anyways and demanding a written report when nobody does including homeserve is a bit much. Someone came out within 24 hours, was very polite and professional. Complaint went in yesterday 30/04 home serve were to contact me within 4 hours and you ve guessed NO phone call. The engineer was prompt and polite. It’s happened again, only this time, they ordered the right part but it was labelled incorrectly. 4.1. Only the latest review will count in the company's TrustScore. At HomeServe, we’re passionate about what our customers think of our service. After cleaning up and placing a container under the leak, I rang the HomeServe UK number and explained our problem to a very pleasant and helpful lady.The HomeServe UK heating engineer arrived as arranged.He kept us informed about his expected time of arrival. Find out first hand what people like you think of HomeServe. Use them to discover what thousands of boiler cover customers thought of boiler cover from brands including British Gas, Homeserve and Vaillant. Thanks for sharing such a fantastic review Josephine. Reply from HomeServe UK Thank for taking the time to get in touch, I'm sorry to see you would rate the service as 1 star out of 5, it's never our intention to leave our Customers feeling this way. Plumber was helpful and efficient and pleasant. I have already completed a phone review the day after the work was done. Good communication, I received a text the night before with a link to click on at 7 the following morning. Staff haven’t been helpful at all and I’m still without being able to simply book a repair! Check out what 37,261 people have written so far, and share your own experience. There was no mention of SPECIALIST or non specialist equipment in the contract. Couldn't have been better. 838 HomeServe UK reviews. Our second time using them and they are fabulous- out within less than 24 hours which was a godsend, and the plumbers are efficient, knowledgeable and friendly. Landlord cover insurance for my tenants boiler which has broken down twice now, and each time it is taking ages to fix. Homeserve was first mentioned on PissedConsumer on May 31, 2013 and since then this brand received 6 reviews.. Homeserve ranks 199 of 1945 in Construction and Repair category. Obliging, informative, pleasant. Thanks for sharing such a fantastic review Mike! One cleared the blocked drains which were causing a really bad smell and gave advice for preventing this happening again. The young man who came the 2nd and 3rd time was especially helpful not only fixing the fault but also answering my questions about the viability of keeping this boiler or replacing it with a newer more economic version. The actual visit was good, engineer had a mask throughout and explained what was wrong and the fix needed. 852 HomeServe UK reviews. I was told that the bathroom cistern which was leaking is specialist equipment which they don’t cover. The Plumber was supposed to return to complete the works and failed to do so at the stipulated time. good workplace athmosphere and self-serve canteen space .) Couldn't have been better. Complaint went in yesterday 30/04 home serve were to contact me within 4 hours and you ve guessed NO phone call. Would have been 5 stars had we not had so much trouble initially when reporting the problem as my call was passed to 5 different people and I had to explain the problem each time.That said, HomeServe dealt with the problem with my boiler quickly and efficiently - was very impressed. 4.1. www.homes erve.com. The engineer was prompt and polite. The longest bit was getting through to you on the phone too much repetition of covid rules ten minutes being passed around is a bit much. Visit this website www.homes erve.com. Thanks for sharing your honest review Mr Veitch. good knowledge hub … We had to bring a clause to their attention that clearly included the equipment. The Plumber was supposed to return to complete the works and failed to do so at the stipulated time. Very happy with the service and professionalism of the two young men. According to their website, more than 64% of consumers do not have the $1,000 on hand that they need on average to cover an unexpected, emergency home repair. The actual visit was good, engineer had a mask throughout and explained what was wrong and the fix needed. Thanks for sharing your honest review Mr Veitch. New tap fitted and working in no time. Read HMalaviya's review of the HomeServe - www.homeserve.com, 4 of 268 HomeServe - www.homeserve.com reviews, & compare with other Home Insurance at Review Centre After cleaning up and placing a container under the leak, I rang the HomeServe UK number and explained our problem to a very pleasant and helpful lady.The HomeServe UK heating engineer arrived as arranged.He kept us informed about his expected time of arrival. He did a superb job quickly, efficiently and cheerfully.We have had HomeServe UK cover for several years and this is the first time we have had to call them. The longest bit was getting through to you on the phone too much repetition of covid rules ten minutes being passed around is a bit much. If you could please take a moment to email your details to heretohelpteam@homeserve.com, we'll be happy to help. Landlord cover insurance for my tenants boiler which has broken down twice now, and each time it is taking ages to fix. This week Homeserve was fined £30.6m by the Financial Conduct Authority (FCA) – the largest retail fine ever handed out by the regulator. We came home from shopping to find a radiator valve on our bathroom radiator had leaked and flooded the floor. great induction and development opportunities .) Our boiler cover reviews reveal the best and worst boiler servicing contract brands, according to independent Which? Two engineers turned up on a Sunday! www.homes erve.com. 1 stars 72. The engineer called in advance, was extremely pleasant and competent and sorted the problem within a couple of ours, testing to make sure the issue was solved before he left.We've never needed to use the service before although we've had cover for a number of years... sometimes, insurance cover seems an unnecessary expense but Homeserve proved really worth it! research. Thanks for taking the time to share your review Ann. We came home from shopping to find a radiator valve on our bathroom radiator had leaked and flooded the floor. 4,405 were here. Do you agree with HomeServe UK ’s star rating? Filter by: Filter by: SJ 2 reviews. Check out what 1,936 people have written so far, and share your own experience. Would have been 5 stars had we not had so much trouble initially when reporting the problem as my call was passed to 5 different people and I had to explain the problem each time.That said, HomeServe dealt with the problem with my boiler quickly and efficiently - was very impressed. HomeServe UK Reviews 42,202 • Great . Very good customer service skills, listened to our request and quickly placed our request for action. Our second time using them and they are fabulous- out within less than 24 hours which was a godsend, and the plumbers are efficient, knowledgeable and friendly. Thanks for taking the time to share your review Ann. He didn't know if the failed tap was covered under the policy. That’s why we’ve partnered with Trustpilot to collect, collate and publish reviews from our customers. I made a phone call to Home Serve due to the blocking of our drain. 17 Ratings. I got a phone call from the engineer to say he was 1/2 an hour away. There was no mention of SPECIALIST or non specialist equipment in the contract. Every HomeServe employee I have either met or interacted with on the phone has been exceptionally courteous, helpful and understanding about the problems I have been experiencing in my property. | Read 61-80 Reviews out of 37,261 Very happy with the service and professionalism of the two young men. See business transparency Write a review Write a review Reviews 42,202 Write a review. With over 1.8 million customers in the UK, and a nationwide network of approved engineers, you can relax knowing we'll keep life moving if something goes wrong. Glassdoor has 889 HomeServe UK reviews submitted anonymously by HomeServe UK employees. 2 stars 32. I interviewed at HomeServe UK (London, England) in Mar 2020 Interview The interview was done over the phone with some questions on qualifications and previous experience .Was also ran through how they work and what was expected over all before going to next stag a nice interview process Seems to be the same story. © 2021 Trustpilot, Inc. All rights reserved. We needed our toilet flush repairing ASAP as my husband has cancer, is on treatment and unfortunately needs to use the toilet frequently. Would highly recommend. Write a review. I called HomeServe UK because my central heating boiler was not working. HomeServe UK Reviews 43,237 • Great . We had to bring a clause to their attention that clearly included the equipment. New tap fitted and working in no time. A free inside look at company reviews and salaries posted anonymously by employees. Excellent. My experience was very poor and I am very disappointed. 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